Terms and Conditions
All patients are required to provide contact details, including address, telephone number and email in order to secure an appointment. All patients are asked to complete a medical history form for their first appointment. This is necessary for a complete consultation and treatment planning process and to assess your suitability for treatment. You will be asked to for consent of all information held with an encrypted device. All information is treated as confidential and protected in accordance with Data Protection legislation.
Consultation Appointment Slots
Our consultation appointments are free of charge. In some cases, the clinic reserves the right to charge a booking fee which is refundable against future treatment .
You will be advised of the cost of any planned treatment following the consultation. The payment is taken in full on the day of the treatment. The clinic accepts bank transfer, cash, debit and credit cards. Unfortunately we do not accept cheques.
Cancellation or Rescheduling your appointment
We understand that occasionally you may need to reschedule your appointment time or you may prefer to cancel. Should you need to do this – we ask for at least 24 hours’ notice. Persistent late cancellations may result in a booking fee being required in future.
We do our best to accommodate late arrivals. However, there may be times when a late arrival will result in reduced consultation time, rescheduling or cancellation of your appointment.
o Gift voucher sales are final, with no refunds.
o Gift vouchers are not redeemable if lost, stolen or damaged.
o Gift Vouchers expire 6 months after the purchase date.
o Gift vouchers cannot be exchanged for cash.
o Change is not given on purchases that cost less than the value of the voucher presented.
• Not to be used in conjunction with any other offer or promotion.
• Applicable to new and existing clients.
• One voucher per person.
• The voucher should be surrendered upon purchase of the treatment.
• Offer is subject to patient suitability for treatment.
• Voucher is non transferrable and cannot be exchanged for money.
Please read the following information carefully:
Clients will be expected to pay for additional treatment if the original treatment does not achieve the desired look. Results cannot be guaranteed and the treatment of side effects and complications is included in the cost of the procedure. Therefore no refunds can be given due to any of the above occurring. Our aim is for service users to be delighted with their results, however, we are also very careful to manage expectations, hence the thorough pre-treatment consultation.
An adjustment may be offered free of charge for anti-wrinkle treatment at the clinician’s discretion but this should not be taken as an expectation. This adjustment can be done 2 -6 weeks after your treatment.
AboutFace21 (hereafter referred to as ‘the clinic’) will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
• It is the client’s responsibility to ensure that he or she provide the clinic with all the correct medical details prior to each treatment. The clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details on their consultation form or to the practitioners,
• The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, the clinic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit the clinics liability for death or any personal injury resulting from AboutFace21s’ negligence.
Reservation of Rights
The clinic reserves the right to refuse treatment to individuals who are late for their appointment or fail to attend without 48 hours’ notice.
The clinic reserves the right to refuse treatment to individuals who are deemed unsuitable or unfit to receive it.
The clinic reserves the right to refuse treatment to individuals who behave in an unreasonable or improper manner.
The clinic reserves the right to refuse treatment to individuals who behave in a threatening, intimidating or abusive way to staff. In such a case, remaining treatments may be forfeited without refund or further warning.
The clinic reserves the right to request that individuals leave the premises in any of the cases above.
AboutFace21 takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible. Complaints about any aspect of treatment should be made in writing by emailing email@example.com. Complaints received in writing will be acknowledged by return email within 28 days of receipt.
Any adverse issues relating to facial aesthetics work undertaken at the clinic need to be highlighted and reviewed with a face to face review consultation with the treating clinician as soon as possible and within a maximum of 3 months since having had the work done ( unless there are exceptional circumstances). In this time-frame, we will be sympathetic to the issues raised.
We are not obliged to correct the work of non AboutFace21 practitioners.
Consenting to Treatment
Following your consultation and prior to treatment being undertaken, you will be asked to read and sign an electronic consent form.
This form is not just a formality – it’s a record of you deciding to proceed with a procedure having considered the potential positive and negative outcomes and medical risks listed on the form and the impact they may have on your wellbeing.